Privacy policy

10 over 10 is responsible for personal data as outlined in this privacy statement.

Contact details:
info@10-over-10.com
+31683820710

1. Personal data we process
10 over 10 processes your personal data because you use our services and/or because you provide these to us yourself.

2. Below you will find an overview of the personal data we process:
- First and last name
- Gender
- Address details
- Phone number
- Email address
- Other personal data that you actively provide, for example by creating a profile on this website, in correspondence, and by phone
- Location data
- Data about your activities on our website
- Data about your surfing behavior across different websites (for example because this company is part of an advertising network)
- List of customer contact details via an app
- Internet browser and device type
- Bank account number

3. Purpose and legal basis for processing personal data
10 over 10 processes your personal data for the following purposes:
- Processing your payment
- Sending our newsletter and/or advertising brochure
- To be able to call or email you if necessary to carry out our services
- To inform you about changes to our services and products
- To deliver goods and services to you
- 10 over 10 analyzes your behavior on the website in order to improve the website and tailor the range of products and services to your preferences.
- 10 over 10 tracks your surfing behavior across different websites so that we can tailor our products and services to your needs.
- 10 over 10 also processes personal data if we are legally obliged to do so, such as data that we need for our tax return.

4. Automated decision making
10 over 10 takes responsibility for decisions based on automated processing that may have (significant) consequences for individuals. These are decisions made by computer programs or systems, without a human (for example, a 10 over 10 employee) being involved.

5. How long we retain personal data
10 over 10 does not retain your personal data longer than is strictly necessary to achieve the purposes for which your data is collected. We adhere to the following retention periods: In accordance with applicable law, 10 over 10 retains customer data for a period of seven years for accounting purposes. Some data may be retained longer for sending mailings and maintaining contact with customers, unless otherwise indicated by the customer.

6. Sharing personal data with third parties
10 over 10 does not sell your data to third parties and only provides it if necessary for the performance of our agreement with you or to comply with a legal obligation. We enter into a data processing agreement with companies that process your data on our behalf to ensure the same level of security and confidentiality of your data. 10 over 10 remains responsible for these processing operations.

7. Sharing personal data with third parties
10 over 10 only provides data to third parties if necessary for the performance of our agreement with you or to comply with a legal obligation.

8. Cookies we use
10 over 10 uses technical, functional, and analytical cookies that do not infringe your privacy. A cookie is a small text file that is stored on your computer, tablet, or smartphone when you first visit this website. The cookies we use are necessary for the technical operation of the website and your ease of use. They ensure that the website works properly and remember, for example, your preferences. We can also optimize our website with them. You can opt out of cookies by setting your internet browser not to store cookies anymore. In addition, you can also delete all information previously stored via the settings of your browser.

10 over 10 uses functional, analytical, and tracking cookies. 10 over 10 uses cookies with purely technical functionality. These ensure that the website works properly and that, for example, your preferences are remembered. These cookies are also used to make the website work well and to optimize it. In addition, we place cookies that track your browsing behavior so that we can offer customized content and advertisements.

We have already informed you about these cookies during your first visit to our website and asked for your permission to place them.

You can opt out of cookies by setting your internet browser not to store cookies anymore. In addition, you can also delete all information previously stored via the settings of your browser.

9. Accessing, correcting, or deleting data
You have the right to access, correct, or delete your personal data. You can do this yourself through the personal settings of your account. In addition, you have the right to withdraw any consent you have given for data processing or to object to the processing of your personal data by our company, and you have the right to data portability. This means that you can submit a request to us to send the personal data we hold about you in a computer file to you or another organization named by you.

If you wish to exercise your right to object and/or right to data portability or if you have any other questions/comments about data processing, please send a detailed request to info@10-over-10.com.

To ensure that the request for access has been made by you, we ask you to include a copy of your identity document with the request. In this copy, please black out your photo, MRZ (machine readable zone, the strip with numbers at the bottom of the passport), passport number, and Citizen Service Number (BSN) to protect your privacy. 10 over 10 will respond to your request as soon as possible, but within four weeks at the latest.

10. How we secure personal data
10 over 10 takes the protection of your data seriously and takes appropriate measures to prevent misuse, loss, unauthorized access, unwanted disclosure, and unauthorized alteration. If you believe that your data is not properly secured or if there are indications of abuse, please contact us at info@10-over-10.com. 10 over 10 has taken the following measures to secure your personal data:

- Security software, such as antivirus and firewall.
- TLS (formerly SSL): We send your data via a secure internet connection. You can recognize this by the address bar starting with 'https' and the lock icon in the address bar.
- DKIM, SPF, and DMARC are three internet standards that we use to prevent you from receiving emails on our behalf that contain viruses, spam, or are intended to obtain personal (login) data.
- DNSSEC is an additional security (in addition to DNS) for converting a domain name to the associated IP address (server name); it is provided with a digital signature. You can automatically check this signature. This way, we prevent you from being redirected to a false IP address.